1. DODDRIDGE CENTRE BORROW HUB will be referred to as "BORROW HUB" for the purpose of this Agreement.
2. Any person who signs up and joins BORROW HUB is known as the “Member” for the purpose of this agreement.
3. Members must be aged 18 or over to be a Member and use the BORROW HUB.
4. Only Members of the BORROW HUB who have an active membership are eligible to borrow items. Prior to borrowing items, all Members must (a) complete a Membership Sign-Up Form; (b) sign the Liability Waiver and Indemnification Form; (c) sign the General T&C Borrow Don’t Buy (d) have their residence confirmed by a BORROW HUB volunteer or member of staff; (e) validate their account by showing the appropriate ID for their chosen membership to a BORROW HUB volunteer or member of staff.
5. Accepted forms of ID include, but are not limited to; Photo ID - Driving License, Passport, Student ID - from a UK Higher Education Facility or NUS card. All ID must be valid, in date and have the correct information matching that on the Members account. Any ID presented will be accepted or denied at BORROW HUB staff’s discretion and the BORROW HUB reserves the right to deny any ID that does not fully align with the information needed to validate the Members account.
6. Items have a specific fee for borrowing, this fee is for up to one week’s hire. These fees will be listed on the BORROW HUB's lending platform website and Members will pay the price listed for items reserved according to their membership type. All reservation fees must be paid prior to borrowing items from the BORROW HUB. Item fees pay for item maintenance, replacement parts, new tools, and upkeep of the BORROW HUB’s facilities.
7. Memberships will run for the period specified by the membership chosen by the Member, from the date it is paid for and includes all borrows made within the period paid for under these terms.
8. All Members MUST have a valid payment method saved securely on their account to be able to reserve and check out items. Payments will be taken from the payment method saved on account prior to the collection date, or before collection in the case that the reservation is made on the same day as the collection. The BORROW HUB will only accept cash payments in exceptional circumstances agreed prior to collection, but all Members must still have a valid payment method saved to their account to check-out items regardless of agreed reservation payment method. This is to cover any additional charges that they may accrue such as late fees, consumables, extra item supplement fees or cleaning fees, and as a security measure, all details are stored securely using Stripe.
9. The Member agrees to pay any Extra Item Supplement fee of £2.50 per item per loan, for any additional items reserved over the membership allowance for items checked out at the same time - regardless of if the items are on separate, or slightly differing reservations. BORROW HUB reserves the right to change this fee at any time.
10. The BORROW HUB staff may be available to assist in explaining the operation of items and can provide any available manuals upon request. The BORROW HUB staff are however, not experts, and will not be liable for any information passed to the Member. By taking possession of any item, the Member warrants and represents to the BORROW HUB that they; (a) have no mental or physical incapacity that would affect their ability to use the item safely; (b) is experienced in using the item and; (c) is capable of using the item in a safe and proper manner.
11. Only the Member is authorised to use BORROW HUB’s items. The Member shall not permit the use of items checked out to themselves by any other person unless by the express permission of the BORROW HUB.
12. Members must collect and return items themselves, unless prior arrangements have been with the BORROW HUB team to have someone collect or return items on behalf of the Member. In this case the Member must tell the BORROW HUB staff the name of the person collecting on their behalf and that person will need to show a suitable ID to be able to collect the items. The Member understands that regardless of an allocated person returning or collecting items on their behalf, the Member alone remains fully responsible for the items until they are back in the possession of the BORROW HUB.
13. Items may only be reserved ahead up to three (3) months prior to the collection date. Reservations should be made online.
14. All items will be lent for the period of time specified by the Member’s membership type and are to be returned to the BORROW HUB on or before their Return Due Date. Items may only be returned during the BORROW HUB opening hours. Late fees (£2 per item per day - whether the BORROW HUB is open or not) will be automatically levied for each item kept past the loan period, unless otherwise agreed with the BORROW HUB in advance. All fines and fees must be paid in full before Members can borrow items again. We reserve the right to change late fees under extreme circumstances.
15. All items are to be returned in the same or better condition as they were issued, barring normal wear and tear. All items must be returned clean. A £5 cleaning fee will be applied per item returned dirty. The Member agrees to pay for the loss of or damage to any item and whilst normal wear and tear are to be expected, it does not necessarily exempt the BORROW HUB members from accruing repair fees. The Member further agrees to accept the BORROW HUB staff’s assessment of the condition of returned items and the BORROW HUB staff’s assessment of fair restitution for damage, delinquency, and/or loss of items in part or in total. This restitution amount could equal the replacement cost of the item plus delivery, handling and processing fees.
16. Membership discounts do not apply to cleaning fees, late fees or any other penalty fees incurred, and the BORROW HUB reserves the right to change the price of fees at any point.
17. Members may renew each item for an additional maximum period according to the membership Type as long as the item is renewed by 5pm on the day of the Return Due Date, providing the item is not reserved by another member. In an effort to maximise the availability of items the BORROW HUB reserves the right to refuse or limit renewals.
18. The Member agrees that the BORROW HUB is not responsible for any manufacturing defects in the quality of workmanship or materials inherent in any borrowed items. Each time the Member takes an item out the Member must check it visually before taking it, and make other checks for any faults that the Member may be able to identify before using it. The Member agrees that if any borrowed item becomes unsafe or in a state of disrepair, they must immediately discontinue the use of the item and notify the BORROW HUB on return. The BORROW HUB will only be liable to the Member for loss or damage caused by our negligence in failing to tell you about a known fault. The BORROW HUB will not be liable for faults of which the BORROW HUB team members are not aware of. Other than this the BORROW HUB excludes all liability for death or personal injury caused by our negligence or breach of contract.
19. When borrowing electrical equipment, the Member must check the visible wires and plug for any damage before use. If the Member is using the item outside, moving it about, or using it in circumstances where it may encounter water, anything sharp or other electrical wiring, a circuit breaker must be used. The Member must take ALL necessary precautions when using the borrowed item. Personal Protective Equipment (PPE) should be worn where appropriate, including, but not limited to, eye protection, ear protection, gloves, appropriate footwear, etc.
20. If one Member borrows an item and with the BORROW HUB's agreement passes it on to another Member before it is returned to the BORROW HUB and checked in, the first Member remains liable to the BORROW HUB for the return and condition of the object until it is returned to the BORROW HUB. If a Member collects an item from another Member with the BORROW HUB's agreement, that loan will also be on the terms of this Agreement.
21. Members may reserve items online or by contacting the BORROW HUB, providing they have an active Membership and a valid payment method saved on their account. All items are first-come, first-served basis (unless the item was reserved) and are subject to availability, regardless of membership type. The BORROW HUB does not take responsibility for items not being available due to other bookings, repairs and maintenance or discontinuation of items within the pre-paid period for. Items can be booked online if they are not picked up by the end of the day they were booked from, then the item will be put back into circulation.
22. The Member understands and accepts that in an effort to maximise the availability of items to all Members, the BORROW HUB may send emails as a reminder when borrowed items’ return dates are approaching. When items are not returned by the designated due date, the BORROW HUB will issue an overdue notice by phone call, text message, email, or letter, or a combination of the above. If the items are not returned after the notice has been sent, appropriate steps will be taken to retrieve them, including the use of a collection agency and/or legal action. Fines must be paid in full before borrowing items again.
23. The BORROW HUB reserves the right to limit the number of items borrowed, refuse the loan of any item, or request for membership at the staff’s discretion. The BORROW HUB reserves the right to change these terms and conditions at any time, and the Member agrees to abide by the most recent version of this General T&C of the Doddridge Centre Borrow Hub each time the Member borrows from the BORROW HUB.
24. If a reservation is cancelled more than 48 hours prior to the collection day the Member will not be charged. If the cancellation is made between 48 and 24 hours before the reservation is due it is at the BORROW HUB’s discretion to void the reservation charge. Cancellations within 24 hours of the collection time will incur the full reservation charge. This is so we can make sure the items are available for other Members and items are not reserved for long periods and then cancelled last minute, reducing access to items for other Members.
25. In the case that the BORROW HUB offers delivery, when making a reservation and picking the delivery option if available, the Member must select a time slot for their delivery/collection of items. The BORROW HUB designs the most efficient route to pick-up/drop off items at the beginning of the day. The BORROW HUB will take into account the Members choice but if it doesn’t match the selected route the BORROW HUB will prioritise the optimum route in order to reduce its environmental impact. The BORROW HUB will send the Member an email with an estimated time for delivery prior to delivery.
26. The BORROW HUB reserves the right to ban or disallow Members from using the BORROW HUB’s services if these terms are not adhered to or if the Member behaves in any way deemed inappropriate by the BORROW HUB team members.
27. The signing Member affirms that the information provided on the Membership Sign Up form and account is current, true, and correct, and understands that this information may be subject to verification. They also understand that their email will be added to the BORROW HUB's mailing list and that they can unsubscribe from said mailing list at any time. The Member agrees to update any information on their account if/when it becomes incorrect before using the BORROW HUB.
28. The signing Member further states that they have read and fully understands the rules and regulations of the BORROW HUB, and they understand that failure to comply with any of these rules may result in revocation of their borrowing privileges and/or legal action against them. The signing Member has read and signed a Liability Waiver and Indemnification Form, relinquishing any and all claims against the BORROW HUB.

Please check the box and add your signature to the space provided on the Membership Sign Up form, acknowledging that you have read and agree to both BORROW HUB’s ‘General T&C Borrow Don't Buy’ and ‘Liability Waiver and Indemnification Form’.